Healthcare · Work
The merger that left a financial-systems gap
Salora was already in the acquired company’s NetSuite. After the merger, collections, AP, and integrations were still sized for the company that no longer existed.
Employer-sponsored primary care
What was going on
Before the deal, Salora supported a mid-sized employer-sponsored primary care company in NetSuite. When that company was acquired by a larger employer-health organization operating primary care centers across dozens of states, the instance came with it. Nobody paused to rebuild the ERP for the merged company. The gaps showed up as routine tickets: dunning access, AP visibility, integrations that assumed the old org chart.
The challenge
- Collections still depended on whoever checked the aging report
- Employer billing cadence, terms, and escalation had no infrastructure at the new scale
- AP could not see itself clearly across the combined entity
- Third-party integrations (including Salesforce and Paubox) still reflected the acquired company
Dunning and Syncard stood up for employer-scale receivables, AP that finance could see, and a multi-year partnership instead of a one-time cleanup.
- Tiered dunning via Dunning+, with Syncard in the payment path where it belonged
- Collections cadence by days outstanding and employer account type, with the right permissions
- AP visibility and workflow work so payables matched the combined operation
- Ongoing functional and developer support as a multi-year partnership, not a project with a ribbon-cutting
Longer write-up
Dealing with the same friction?
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